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Kiosk and call center payments, connected.
Kiosk and call center payments let people pay without waiting for a cashier: at a self-service kiosk in your lobby, by phone with an agent, or online. We build these setups to fit how you operate and connect them to one processing account.
Ways your customers can pay
| Lobby kiosk | Self-service, card payments |
| Call center | Agent-taken payments |
| Website | Online payments |
| Integration | All channels connected |
| Custom builds | Yes, including API work |
When every payment channel is a separate project
Organizations that take payments in person, by phone and online often end up with three vendors and three sets of reports. Here is what that looks like, and how we approach it.
What you often find
- A long line at the window for simple payments
- Phone payments written on paper and keyed in later
- Kiosk, phone and web payments in separate systems
- Vendors who say a custom setup can’t be done
- Security left to whoever installed the hardware
At PayZoom
- Self-service kiosks that take card payments on the spot
- Call center agents keying payments into a secure system
- Kiosk, phone and online payments connected to one setup
- Custom builds, including API work, where off-the-shelf won’t fit
- Payment security planned in from the start
How kiosk and call center payments fit together
Each channel serves a different moment. Built together, they share one processing setup and one view of the money. Three channels, one account.
Kiosks
Self-service machines in a lobby or public space, so people can pay without a cashier.
Call center
Agents take card payments over the phone through a secure virtual terminal or custom screen.
Online
A website payment page for people who would rather not visit or call.
The PayZoom Statement Review
- Send. Email us one recent processing statement.
- Read. We line-item every fee and separate what the card networks charge from what your processor keeps.
- Recommend. You get a plain-English answer. If you are already paying a fair price, we will tell you.
- Switch. If you move to PayZoom, we set up processing to fit your POS, gateway or cart.
From start to finish, PayZoom had our website, call center and custom-built kiosks built inside of 6 months.
Ian Williamson, Inmate Financial Services
Since 2006, a person who knows your account.
| Founded | 2006, Daphne, Alabama |
| Clients in | Nearly every U.S. state |
| Support | Never outsourced |
| Registered partner of | Cygnus Payments and Evolv Payment Solutions |
Questions merchants ask us
Straight answers. If yours is not here, call us and a real person will answer it.
Who uses kiosk and call center payments?
Any organization where many people make similar payments: government offices, utilities, schools, correctional facilities, medical practices and parking or venue operators. Kiosks cut lines at the window, call centers serve people who can’t come in, and online payments cover everyone else. We have built all three together for clients.
Can you build a custom kiosk setup?
Yes. Kiosks are one of the services we build to order, and we offer custom API work when an off-the-shelf product won’t fit. We start by learning who pays, what they pay for and where the kiosk will sit. Then we plan the hardware, the payment flow and how it connects to your other channels.
How do you keep phone payments secure?
Card data taken over the phone should go straight into a secure system, never onto paper or into a spreadsheet. We set up call center payments so agents enter card details into a secure virtual terminal or payment screen. Our PCI compliance help covers the rest of the security picture.
Can kiosk, phone and online payments report together?
Yes, that is the point of connecting them. When all three channels run through one processing setup, you can reconcile from one place instead of matching three vendor reports by hand. We plan the reporting along with the payment flow, so your finance team sees every channel in one view.
Guides on this topic
Send us one statement. We’ll tell you exactly what you’re paying.
No cost and no pressure. If your current rate is fair, we’ll say so. We typically reply the same business day.
| Call toll-free | 866.242.4325 |
| Local | 251.626.8100 |
| nate@bizpayzoom.com |